Privacy Policy

This policy explains what the Teatroo app and this website do with your data. Teatroo is made by NJ Labs, Belgium. NJ Labs is responsible for your data. Contact: teatroo.app@gmail.com.

1. The short version

• Teatroo works without an account. Your ratings, notes and watchlist are stored on your phone.
• Teatroo shows no ads.
• Usage statistics and crash reports are optional. You choose at the first start and can change it in Profile at any time.

2. Account

If you create an account or sign in, we process your e-mail address and the sign-in provider you use (for example Google). Sign-in is handled by Google Firebase Authentication, which Google runs on its servers, inside and outside the EU.

3. Your records

Ratings, notes and your watchlist belong to you. They are kept on your phone. If you are signed in to an account, they are also synchronised with Teatroo’s own cloud servers in the EU, so that you keep them when you change your phone or reinstall the app. Without an account they stay on your phone only and are not sent to Teatroo.

We keep your records in the cloud for as long as your account exists. An account that has not been used for 24 months is deleted together with its cloud data; we write to you 30 days before. When you ask to delete your account, you can cancel within 30 days; after that the account and its cloud data are deleted (see Delete account).

4. Analytics

At the first start you decide whether Teatroo may collect analytics and crash reports (usage statistics): which screens are opened and tapped, device model, country and city. No names, e-mail or exact location. You can change this at any time in Profile → System (Analytics & Crash Reports). If it is off, nothing is sent for statistics. Teatroo shows no ads and shares nothing with advertisers.

Statistics are provided by Google Analytics for Firebase. Google processes them on its servers, inside and outside the EU. Event data and user data are kept for no longer than 14 months from collection: the audience of theatres follows the season, and 13 to 14 months let us compare a season with the previous one. Reports with totals only, without individual events, are kept longer.

5. Location

Teatroo uses the city you set to show performances near you. If you allow it, Teatroo asks your phone for your approximate location (never the precise one) and turns it into a city name, only while you are using the app. When no city is saved yet, or the position is 25 km or more from the saved city, Teatroo asks you whether to save that city; your saved city is never changed without your answer. If you have never allowed location, Teatroo asks your phone for permission twice (the second time a day after the first) and then, once per start of the app, shows a card asking you to enter your city; you can close the card or enter your city by hand. Once you have allowed location, Teatroo does not ask again. While no city is known, Teatroo shows events for a default city taken from your phone's time zone, the country of your mobile network or the region of your phone settings; this is not saved and nothing is sent to us. The position itself is not sent to Teatroo; only the city name is kept on your device.

6. Notifications

Teatroo can send you Week on Stage: once a week, on Friday evening, a selection of shows near your home city (the city you saved in your profile or that Teatroo found by your approximate location, see section 5), as a push notification on your phone and as a notification inside the app. It is off until you agree.

Your consent. When you come to the Live tab or add a show to your Watchlist while notifications are off, Teatroo explains what it would send and asks whether to allow it. The two answers, “Allow” and “Not now”, look the same. If you allow, your phone then asks for its own permission, and notifications start only when you have given both. If you say “Not now”, Teatroo may ask again, but not more than once in 24 hours and not more than once each time you start the app. Teatroo stores your answer, the date and the version of the text you saw on your device only, until you uninstall the app or delete its data. Notifications are prepared on your phone from public event data.

Withdrawing. You can switch Week on Stage off at any time in Profile → Settings → Notifications, or in your phone’s settings. This is as easy as agreeing. If statistics are on (section 4), Teatroo counts how many people answered the question, without your identity.

7. Ticket links

When you open a ticket link, you leave Teatroo and the seller’s site applies its own privacy policy.

8. Your rights

You can ask for a copy of your data, correct it, or delete it. To delete your account and data, see Delete account. You may also complain to the data protection authority of your country (in the EU, find it at edpb.europa.eu).

9. Children

Teatroo is not directed at children under 13.

10. This website

This website does not use cookies or tracking. Your choice of light or dark theme is stored in your browser only.

11. Contact and changes

Questions: teatroo.app@gmail.com. When this policy changes, the date at the top changes too.